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Payment and Shipping

Payment

Security Guarantee

Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties.

What payment means do you accept?

We currently only accept payment through PayPal.


Note: No need to register a Paypal account. Paypal accepts credit card directly now! Free, secure and it protects buyers. Click to see the instruction: Credit Card via PayPal

When is my payment charged?

Your payment is charged immediately upon completion of the checkout process. Sophisticated systems are set up to immediately send your order to our shipping department, where items are to be shipped out by the end of the following business day.

Can I cancel an order?

Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you.
If you have any difficulties, please feel free to reach us by clicking the ‘Contact Us' button on the website. We will get back to you shortly.

Are credit card transactions safe?

Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Payments are gone through Paypal or WorldPay servers, which use Secure Sockets Layer (SSL), an encryption technology that works with Firefox, Netscape Navigator, Microsoft Internet Explorer, and AOL's browser, so that customer's personal information can be protected.

Shipping

We believe it is our responsibility to provide efficient, caring customer service. We usually process orders within 48 hours excluding weekends and holidays.

Most of the items we carry are in stock and will be shipped on the same day you place your order excluding weekends and holidays.

The standard shipping method is Royal Mail. Your order will be delivered to the shipping address within 1 to 5 business days after being shipped out . If you need other more fast delivery modes, such as Express Delivery, Please email us The shipping fee will be added based on weight and size of the goods.

Shipping Rates

Our postage rates include the expenses of shipping, handling fees and high-quality packaging, which are charged based on weight and size of the goods, delivery destination and its retail value.

Shipping To AnyWhere in UK.

Delivery MethodsDelivery ChargeDelivery Time
  Registered Delivery   £5 / order (same items or combined items)   1-5 Business Days

Note: Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.

Normally, the Registered Delivery takes 1 to 5 business days to deliver parcel to our customers, depending on the destination. In case that you do not receive your parcel within the aforesaid time span, the parcel might have lost. Then you should inform us as soon as possible so that we could lodge a complaint of lost parcel to the courier. We will re-send your order after the courier has completed the investigation of the lost parcel, which would take about 3 to 4 weeks from the day of complaint.

Can I come to your locations to pick up an item?

Unfortunately, we are not currently configured for individuals to come to our locations to pick up their orders. We are merely an office for processing the paperwork for these transactions.

What will I be charged for shipping?

Shipping and handling charges vary greatly depending upon the value of the materials and craftsmanship of the piece and its final shipment destination. The shipping and handling rates are clearly posted in each item's description and are non-negotiable. Please consider this when placing your order.

Who will deliver my orders?

Items will be shipped by Royal Mail. We may use other carriers as necessary.

How long will it take for my item to reach me?

Please note that business days, excluding Saturdays, Sundays and Public Holidays, are calculated in terms of delivery period. In general, it takes about 1-5 business days for delivery.

How do I track my shipment?

We ship your purchase before the end of the next business day after you have checked-out. We would send an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.

What should I do if my shipment never arrives?

Please allow up to 15 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the 'Contact Us' button on the website. We will get back to you shortly.

How do I ship items to a different address?

During our checkout process, specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to street address.

Any Question Please Contact Us: [email protected]

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